Terms and Conditions
About Us:
Tamar Trailer & Towbar Centre is completely dedicated to your total satisfaction. If you have any suggestions or comments please email:
customercare@tamartrailercentre.co.uk
Our Trading Address:
Tamar Trailer & Towbar Centre
Unit 2 Kingsleat Industrial Estate, Valley Road, Plympton, Plymouth, Devon PL7 1RF U.K
Phone: +441752 341133
Fax: +441752 346961
Email: web@t amartrailercentre.co.uk
Tamar Trailer & Towbar Centre is a trading name of The Tamar Trailer Centre LTD.
Registered Company Address:
129 North Hill, Plymouth, Devon PL4 8JY
Company Number: 5303938
VAT Registration No: 855136324
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for your delivery postcode and location to calculate shipping.
If you are new to our website you will then be asked for a few details that we need to be able to satisfy the order - ‘Billing address etc.
Please note will not pass this information to third parties.
We will then send an ‘Order Confirmation' auto response e-mail, which is to indicate that your order has been received by our system.
We will then check your order and package your items.
(If your selected Items are out of stock we can place them on a ‘Back order system' and as soon as we can satisfy your order your items will be shipped).
Pay ment will only be taken once your order is ready for dispatch.
(E-mail will be sent to confirm our contract with you and to confirm your payment prior to your items being dispatched)
In the case of a change/incorrect price or product no longer available, we will always contact you first prior to any payment process.
Payment Methods
By credit or debit card either Visa, MasterCard, Maestro (Switch), Electron, Delta or Solo.
You may send your credit card information via phone, or over the Internet though the 128bit encryption SSL and Gold padlock system by Thawte.
By Pay Pal by clicking the Pay Pal button.
Shipping And Handling
Orders can be delivered to the delivery address of your choice. However, the cardholder'saddress must be completed as well. We will send your items by the most economic method available.
- Orders over £50 inc. VAT are delivered free of charge (ZONE A & B - England, Wales & Scottish Lowlands), next-day delivery service.
- Orders under £50 are subject to a shipping charge of £7.99 inc. VAT (ZONE A & B - England, Wales & Scottish Lowlands), next-day delivery service.
- Orders small items under £10.00 inc. VAT are subject to a postal charge of £4.50 (UK)
- Deliveries to the following areas are on a 3-day service and are subject to a carrier's surcharge up to 10kg. An addition weight surcharge may apply for orders over this weight - Please contact us (Except for beam axles they are excluded. Please phone for carriage costs):
ZONE C
Northern Ireland £24.00 inc. VAT
ZONE D & E
Channel Islands, Republic of Ireland & all other offshore destinations (Isle of Man
Isle of Wight £38.00 inc. VAT
Delivery Schedule
All products are subject to availability, and may be sent directly from our suppliers.
Orders received during a normal working day are processed daily and dispatched within 48 hrs. Monday-Friday, no dispatch or delivery Saturday, Sunday or Bank Holidays.
(Should we be unable to do this we will contact you either by email or telephone to inform you as to when the goods can be sent and giving you the option to cancel if the anticipated delivery is unacceptable).
Non posted orders are delivered by a Courier and the driver will require a signature. If you are unhappy with the look of the parcel please note the condition on the Drivers delivery note marked ‘Opened' or ‘Damaged' and contact us via email or telephone. Once the parcel has been signed for in a satisfactory condition no claims for damages can be made.
Returns Policy
If you are not entirely happy with your purchase, simply return it to us within 7 days of delivery in the packaging that it came in and in a saleable condition, and we will refund your money less the original cost of carriage to send you the goods. If the goods are not returned in a saleable packaging and condition then a restocking fee of 10% will apply.
Guarantee
We guarantee your satisfaction. All of our products come with a 30-day no quibble guarantee.
Any reference to manufacturers names or products is for identification purposes only. The original manufacturer does not necessarily manufacture parts supplied.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Specifications
Every effort has been made to ensure that the specifications in our website are correct when displayed Online; however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that the goods will confirm in absolute detail to the description or illustrations published.
Tax Charges
We only accept orders from the UK. For orders made from the UK , 17.5% VAT is included.
Credit Card Security
This website is secured by 128bit SSL. Click on the "Golden Padlock" on the Sho p Home page for more details, or double click your golden padlock on your browser bar.
Your credit card details are not held in clear text on any web site.
Privacy Policy
The Tamar Trailer Centre Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
Statutory Rights
These terms and conditions do not affect your statutory rights as a customer.
